FREQUENTLY ASKED QUESTIONS (FAQ)
Print-On-Demand FAQ
Q: What is print-on-demand?
A: Print-on-demand is a fulfillment method where products are printed only after an order is placed. This allows us to offer a wide range of designs without holding large inventories, and each item is made specifically for you.
Q: How does print-on-demand affect delivery times?
A: Since each item is custom-made after you place your order, production typically takes 2-7 business days before shipping. Delivery times vary depending on your location and the shipping method selected.
Q: Can I return or exchange a print-on-demand item?
A: Because our print-on-demand items are custom-made, we do not offer returns or exchanges for items ordered in the wrong size, color, or due to a change of mind. However, if your item arrives damaged or defective, please contact us within 30 days for a replacement or refund.
Q: How can I ensure I order the correct size?
A: To help you choose the right size, we provide detailed size charts for each product. Please refer to these charts before placing your order, as returns for incorrect sizing are not accepted.
Q: Are print-on-demand products of the same quality as pre-made items?
A: Yes, our print-on-demand products are made with high-quality materials and printing techniques, ensuring vibrant designs and durable wear. Each item is carefully crafted to meet our quality standards.
Q: Will the final product look exactly like the images on the website?
A: While we strive for accuracy, slight variations in color or design may occur due to the nature of the printing process and different screen displays. Please keep in mind that the images shown are digital representations.
Q: What should I do if there’s an issue with my print-on-demand order?
A: If you encounter any issues with your print-on-demand item, such as receiving the wrong product or a defect, please contact our customer service team within 30 days of receiving your order. We will work with you to resolve the issue promptly.
Q: How are print-on-demand products shipped?
A: Once your item is printed, it is carefully packaged and shipped directly to your address. Shipping times will depend on your location and the shipping method you select at checkout.
Q: Can I customize a print-on-demand item?
A: Some of our print-on-demand products offer customization options. If customization is available, the options will be listed on the product page.
Q: Are print-on-demand items environmentally friendly?
A: Print-on-demand helps reduce waste by producing only what is ordered, which minimizes overproduction and excess inventory. We also partner with manufacturers that use sustainable practices where possible.
CHiPs Replica Radios FAQ
Q: What is a CHiPs Replica Radio?
A: A CHiPs Replica Radio is a meticulously handcrafted radio designed to replicate the look and feel of the radios used on the iconic 1970s TV show.
Q: What are the different models available?
A: We offer two models: 7 MARY 3 & 4 Edition: Includes Bluetooth connectivity for playing your own music and sounds, plus built-in sound files of radio traffic clips from the show.
Display Edition: Non-functioning, perfect for display purposes, no electronics installed.
Q: Can I install this on my motorcycle or as a display indoors?
A: Yes! You can choose whether to mount your radio to your motorcycle or you can wire it to a 12v DC power supply for indoor display use.
Q: How do I install my CHiPs Replica Radio?
A: Installation instructions are provided with your radio. However, if you are unsure about any part of the installation process, we strongly recommend seeking professional assistance. CHiPs Legacy Shop is not responsible for improper installation or wiring.
Q: Are the radios weatherproof?
A: No, the CHiPs Replica Radios are not weatherproof. They are not sealed units and should be kept away from water and moisture. If installed on a motorcycle, care must be taken when washing the bike to avoid exposure to water.
Q: What should I do if I encounter an issue with my radio?
A: We offer a 30-day warranty from the date of receipt, covering any defects in materials or workmanship. If you encounter any issues within this period, please contact us for assistance.
Q: Can I return or exchange my radio?
A: Due to the custom nature of our products, we do not offer returns. The electronics and operation of the unit are warrantied for 30 days from receipt of the unit. If you experience any issues please contact us at sales@7MARY3-4.COM and repair or replacement of the unit will be provided.
Q: Are these radios officially licensed?
A: No, the CHiPs Replica Radios are not officially licensed or endorsed by the creators, producers, or copyright holders of the TV show CHiPs. All references to CHiPs and Motorola are the properties of their respective owners and are used here for descriptive purposes only.
Q: Who can I contact for more information?
A: For any questions, support, or additional information, please reach out to us at sales@7MARY3-4.COM. We’re here to help!
Returns FAQ
Q: What is your return policy?
A: We accept returns for damaged or defective items within 30 days of receipt. Unfortunately, we do not offer returns or exchanges for items purchased in the wrong size, color, or due to a change of mind, as our products are custom-made to order.
Q: How do I initiate a return for a damaged or defective item?
A: If you received a damaged or defective item, please contact our customer service team within 30 days of receiving your order. Provide your order number, a description of the issue, and photos of the damage or defect. We will guide you through the return process and arrange for a replacement or refund.
Q: How long does it take to process a return?
A: Once we receive your return and inspect the item, we will process your refund or replacement within 5-7 business days. Refunds will be issued to the original payment method.
Q: Who covers the return shipping costs?
A: If the return is due to a defect or an error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping costs.
Q: What if I receive the wrong item?
A: If you receive the wrong item, please contact us immediately with your order number and a photo of the incorrect item. We will correct the mistake by sending you the correct item as quickly as possible.
Q: Can I exchange an item instead of returning it?
A: Since our products are custom-made to order, we do not offer exchanges. If your item is defective or damaged, we will gladly replace it with the same item.
Q: What should I do if my return is rejected?
A: If your return is rejected because it doesn’t meet our return policy criteria, we will notify you and offer to ship the item back to you at your expense.
Q: How will I be refunded?
A: Refunds will be issued to the original payment method used at checkout. Please note that it may take 3-5 business days for the refund to appear in your account after it has been processed.
Q: Can I cancel or modify my order?
A: Once an order is placed, it begins processing immediately and cannot be canceled or modified. Please review your order details carefully before completing your purchase.
This FAQ covers the most common questions about our return policy. If you have further questions, please don’t hesitate to contact our customer service team.
